Historic Hollywood Beach Hotel
  • 02-Nov-2012 to 01-Jan-2013 (PST)
  • Rooms
  • Hollywood, FL, USA
  • Hourly
  • Full Time

Full Benefits

Position: Front Desk Agent
Supervisor: Front Office Supervisor / Front Office Manager
Department: Front Office FLSA Status: Non-Exempt
Position Summary To assist guests with any needs or questions that arise during check-in and checkout.
Essential Functions * Welcomes guests, solves minor problems, and ensures guests have a great stay.
* Enters data into computer, including some minor accounting functions.
* Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
* Solves guest-related problems within scope of authority.
* Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
* Makes hospitality calls for new arrivals nightly.
* Performs all accounting duties including posting charges, account settlements, and shift closing.
* Maintains the front lobby area, ensuring cleanliness at all times.
* Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
* Maintains accurate daily event information. Maintains daily posting of event sheet.
* Maintains supply of informational brochures, flyers, and maps.
* Maintains current knowledge of events in the area, points of interest, and services in the area.
Position Requirements
Minimum Knowledge Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills. Bilingual English/Spanish prefered but not required.
Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience.
License, Registration, and/or Certification Required

External and Internal Personal Contact
Communications Daily Verbal
Monthly Participating in meetings

Teamwork and Collaboration This job is part of a formal work team within the department.

Position: Front Desk Agent
Supervisor: Front Office Supervisor / Front Office Manager
Department: Front Office FLSA Status: Non-Exempt
Working Conditions and Physical Effort
Stress Load Regular exposure to stresses.
Workload Fluctuation The workload required to perform this job requires ability to adapt to change.
Manual Skills Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
Physical Effort Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.
Physical Environment Generally free from exposure to dirt, odors, noise, temperature / weather extremes, or unlevel, slippery, or unstable working surfaces.
Work Schedule Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs.
Occupational Risks Some portions (10 – 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.
Ergonomics Risks Significant portions (more than 50%) of daily assignments involve ergonomic risk, such regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures.
Safety Responsible for adhering to all safety policies and procedures of Gemstone Hotels & Resorts.
Required Travel Position does not require travel to other Gemstone Hotels & Resorts properties or client locations. Work is completed on the property.
Gemstone Hotels & Resorts Performance Standards
* Always practice Experience culture.
* Protect the assets of the property.
* Maintain professional appearance and behavior when in contact with customers and fellow employees.
* Follow policies and procedures in training manuals and the employee handbook.
* Always remember our partnership with our clients, fellow employees, and investors to provide quality service and maintain profitability.
* Establish self-improvement goals by staying current with necessary training requirements for this position.
* Practice the principles of the Game of Know culture.
* Regular attendance in conformance with the standards established by Gemstone Hotels & Resorts is essential to the successful performance of this position.
* Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all employees to conduct their duties in a safe and healthful manner.

Gemstone Hotels & Resorts offers a diverse, dynamic, and thriving environment that supports career development for all of our employees.

This position has been closed and is no longer available.
Historic Hollywood Beach Hotel


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